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The Challenge

To gain access to more clients, The Debt Collection Company retained a lead generation company in India. The leads provided names and contact information of potential clients which were US-based businesses in need of assistance due to significant delinquent account receivables. But The Debt Collection Company’s in-house collectors were unable to benefit from the leads which proved to be obsolete and therefore of little value.

Out of frustration, the firm sought to partner with SixEleven Global Services, a Philippines-based as well as Philippines-owned and operated BPO/Call Center.

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The Solution

Based on 16 years of experience in working with companies similar to The Debt Collection Company, SixEleven Global Services proposed and implemented the following:

  • A unique three-tier calling process that utilized three parties - Openers, Closers and Admins.
  • Initiation of manual dial which has allowed for strategically-placed collection calls to be placed to the four US time zones.
  • Assistance and oversight of an American on staff with 20 years of experience training salespeople and 24 years of experience with a US law firm in the debt collection arena.

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The Results

Based on implementation of the above-mentioned solutions, since February 2022, SixEleven Global Services has closed 37% of new client leads.

As a result of this remarkable 10% to 25% increase in new clients every month, The Debt Collection Company has enjoyed the following benefits:

  • Purchased a building to house their corporate headquarters in Corona, California.
  • Expanded operations into Kenya, Mexico and The Philippines.
  • Expanded their staff from 35 to 53.

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